Frequently Asked Questions

What are your hours of operation?

Customer service representatives are available to assist you 24/7

Are your prices in US dollars?

Yes, all prices appearing on the website are in United States Dollars.

How much does shipping cost?

Enjoy $10 shipping on all purchases . For any order you will be charged a flat rate of only $10 per order regardless of the number of products purchased.

Do you ship to international locations?

We shipped all around the world. In USA and CANADA, all shipment is base on NEXT DAY DELIVERY but out of USA, that is the UK, AUSTRALIA, NORWAY, FRANCE, IRELAND, ISLE OF MAN, GERMANY, SPAIN, NETHERLANDS, ICELAND ETC , ALL AROUND THE WORLD, shipping takes three to five working days.

Is there a maximum discount amount for coupons used on checkout?

Yes, the maximum discount amount is $1000 USD when using a coupon code on checkout.

How long will it take to get my order?

All prescription and over-the-counter orders around the US and CANADA, are processed within a day, then next day delivery but for orders out of USA, it takes three to five business days. Once the package has been shipped, please allow up to 5 business days for delivery.

What about sales tax?

No sales tax is charged.

What do you do with my personal information?

The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.

What if I need to return my order?

We 100% guarantee our customer’s satisfaction! If you are not completely satisfied with your purchase from ketcok.com Direct, simply contact us within 30 days of receiving your order to let us know why. If we are unable to make it right, we will happily explain our return procedure.

*All sale items are a final sale.

How long are my credits valid on at ketcok.com Direct?

All credits will only be valid for 6 months from date issued.

Why do the pills/packaging I received look different than the ones I get from my local pharmacy?

The medication you order can look slightly different if it is sourced outside of the U.S. However, these products have the same active ingredient(s) and work in exactly the same way. In addition, the manufacturer may change the appearance of the pills / packaging for marketing purposes or availability of components, among other reasons, depending on the country in which it is manufactured and all products sourced outside of the U.S. will list the weight and volume in Metric, but will correspond with the correct Imperial weight as per your order.

Customer Service

Exceptional Customer ServiceWe pride ourselves on delivering excellent customer service with as much accessibility as possible. If you have any questions at all, or would like to place an order, you are encouraged to contact us by toll-free Info-line: +1(615)307-1217, whatsapp +1(615)307-1217 or email info@ketcok.com.

 customer service

Top Safety and Quality Drugs Direct employs dedicated, professional licensed pharmacists to ensure that each and every order is reviewed before it is dispensed for the safety and health of our customers. At ketcok.com, your health is our top priority.

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